Refund Policy

Our Refund Process

At UGDex, we are committed to providing excellent service to our users. We understand that there may be circumstances where you need to request a refund.

Important: We do not offer automated refunds. All refund requests are processed manually to ensure proper review and customer satisfaction.

How to Request a Refund

To request a refund, please contact our support team directly:

Contact Information

Email: [email protected]

Please include your account details and reason for the refund request.

Refund Eligibility

Refund requests must be submitted within 30 days of purchase
Services that have been fully delivered may not be eligible for refund
Subscription cancellations will prevent future charges but may not refund current period
Each request is reviewed individually based on circumstances

Processing Time

Once we receive your refund request, our team will:

Review your request within 2-3 business days
Contact you if additional information is needed
Process approved refunds within 5-7 business days
Refunds will be issued to the original payment method

Contact Support

If you have any questions about our refund policy or need assistance with your account, please don't hesitate to reach out to our support team.

Support Email:[email protected]

Last updated: 10/15/2025